Privacy Policy

"I have nothing but good things to say about Competent Adviser. We use it for all our learning, testing and CPD requirements and it serves our purpose well. It is easy to use and provides a full audit trail, which is essential for our requirements under the FSA". Paul Hobson, SpicerHaart Group

 

 


Privacy Statement of Competent Adviser Ltd

Competent Adviser Ltd is a UK-registered company. We provide business services to the financial services community in general, including providers, intermediaries and third party suppliers. Our business services include online training and competence tools, training, compliance and strategic consultancy.

This privacy policy relates to the products and services we provide and in particular, to visitors who register at www.competentadviser.com, the web site of Competent Adviser Ltd.

At Competent Adviser we respect your privacy and this statement sets out how we handle data that identifies you and incorporates our notice of fair collection.

If you have questions or concerns regarding this statement, please contact us and we will endeavour to help.

 

What products and services do we provide?

Once a registered user, the Competent Adviser web site provides access to on line training and competency tool. For full details please see our Services page. We also provide other products and services that are not delivered online including strategic and compliance consultancy and training.

 

Hyperlinks to other web sites

Our web site includes links to many third party web service providers including associations, bodies and non-governmental organisations, for example:

  • Financial Services Authority, Inland Revenue
  • AIFA, The Land Registry

These links are provided to give Competent Adviser visitors access to as much information as possible; however, Competent Adviser is not responsible for the accuracy or efficacy of any of the information or data policies and procedures contained within these third party web sites.

 

Why do we collect information about you?

We collect information about you for the following purposes:

  • Technical administration of the web site
    To ensure that the online products and services that you have chosen to receive are delivered to you in the most effective way.
  • Customer administration
    To ensure that we maintain the highest levels of customer service when providing you with our products and services that you have chosen to receive.
  • Research and development
    To develop new and improve existing Competent Adviser products and services, which we believe may be of interest to you.
  • Marketing
    To provide you with details of other Competent Adviser products and services, which we believe may be of interest to you and to provide you with details of products and services offered by third parties, which we believe may be of interest to you. Our most common marketing method is via email but we may also use other methods including tradditional mailing. Third parties may also use any of these methods of marketing to let you know about their products. By accepting these terms and conditions you agree to the use of your data for these marketing purposes but you can ask to 'opt out' of such marketing at any time.
  • Trading in personal data
    We may transfer your details to any entity that may in future acquire or merge with Competent Adviser.

If we were to use your personal data for a new purpose, we would offer you the means to consent to this new purpose by indicating so in a box at the point on the site where personal data is collected.

You are in charge of deciding whether we know anything about you but the more you tell us about yourself, the more we can improve our service to help you find the information and products you want.

 

How do we collect your information?

We collect information about you in a number of ways:

  • Cookies
    Cookies are pieces of data created when you visit a website. The cookies our site uses are 'session cookies', which store your 'preferences' while you move around the site. You can set your computer not to accept cookies if you so wish. This will not in any way affect your ability to access the information on the site, but will prevent you logging into any of the personalised facilities and using the added functionality that the site offers.
    The website uses session cookies and log files to facilitate the smooth running of the site. It does not use cookies to collect any personal information about you except that required for system administration of our web server. Session cookies are deleted when you close your browser.
  • Log Files
    Log files allow us to record visitors' use of the site. The system puts together log file information from all our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it.
    Log files do not contain any personal information.
  • Telephone
    If we speak to you by telephone we will ask your permission to retain the information you provide in our client database (electronic files).

 

What information do we collect about you?

  • Personal data
    This data includes your name, address, email address, telephone and fax numbers. If you use our training, software or consultancy services, we might also collect details of your education and skills.
  • Business Information
    This information includes the name of your employer, your job title, your employer's address, email address, telephone and fax number.

 

Does Competent Adviser disclose personal data to other parties?

We may disclose your personal data to other organisations (such as other service providers to the financial services industry), for the following purposes:

  • Technical administration of the web site
  • Customer administration
  • Research and development
  • Marketing
  • Trading in personal data

Where we disclose your personal data for commercial purposes, we provide you with the means to either opt-in or opt-out of the disclosure by:

  • Sending an email to enquiries@competentadviser.com
  • Sending postal mail to Competent Adviser Ltd, Stiles House, Moorhurst Lane, South Holmwood, Dorking, Surrey, RH5 4LJ
  • By telephoning us on 01306 711 956

For example, when you make an enquiry with us, you indicate that you wish to receive information about our products and services. In this case, from time to time, we would most likely email you relevant information. Later, however, you may decide that you no longer wish to receive this sort of information. If you do make this decision, the email will provide you with an opportunity to opt-out.

 

How do we keep your information confidential and secure?

We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

  • Unauthorised access
  • Improper use or disclosure
  • Unauthorised modification
  • Unlawful destruction or accidental loss

All our employees and data processors that have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to public institutions and authorities except if allowed by law or other regulation.

 

Can you access the personal data we hold about you?

You can ask us whether we are keeping personal data about you by:

  • Sending an email to enquiries@competentadviser.com
  • Sending postal mail to Competent Adviser Ltd, Stiles House, Moorhurst Lane, South Holmwood, Dorking, Surrey, RH5 4LJ
  • By telephoning us on 01306 711 956

We will provide you with a readable copy of the personal data, which we keep about you within 28 days; however, we may require proof of your identity and apply an administration charge before disclosing your personal data to you.

We allow you to challenge the data that we hold about you and, where appropriate, you may have the data:

  • Rectified or amended
  • Deleted

 

Privacy compliance

Our privacy policy is compliant with the UK Data Protection Act 1998. In order to demonstrate that our privacy policy accords with the Act, we are subject to the independent data protection authority supervision of:

The Information Commissioner

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK www.informationcommissioner.gov.uk

If you have an enquiry or concern about our privacy policy, in the first instance please contact:
Competent Adviser Ltd, Stiles House, Moorhurst Lane, South Holmwood, Dorking, Surrey, RH5 4LJ
Email: enquiries@competentadviser.com

If, after discussing your enquiry or concern, you are not satisfied with the response, you may wish to contact:

The Information Commissioner
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK
www.informationcommissioner.gov.uk

This statement has been developed with the assistance of the OECD privacy statement generator. The generator is based on global standards of compliance and is recommended by the Information Commissioner in the UK.

01306 711 956 (local rate)